Tripura Chief Minister’s (CM)’s Helpline truly helpful, a boon for the citizen
A few days ago, I had the benefit of understanding how the CM’s Helpline in Tripura works.
To put this note in perspective, it is necessary to know a bit about Tripura. Tripura is a hilly state in North East India. It shares its borders with Assam, Mizoram and Bangladesh. The population of the State is around four million with a robust literacty rate of well over 90%. The youngsters of the State have the same drive, initiative and aspirations like the youth of any other State in the country. We, at Basiz, have set up operations in Agartala, Tripura.
The Tripura Government has set up the CM’s helpline to connect directly with the people to offer assistance to those in need. I had the opportunity to watch this helpline in action. The first thing that came to my mind was , that it is all about sincerity and action, when you perform the job. I saw 40 odd youngsters, both men and women, who were managing the helpline. They were very excited, passionate and informed me of the various situations they come across, while helping people. One of the youngsters said how he took one call and connected them to a local Hospital blood bank. Another told me how they had helped a citizen get a ration card within days. Arranging for water connections, they said was done within weeks. They also showed me the testimonials of citizens who had benefited from the helpline in the state of Tripura.
I have attached these testimonials so that all of us can see the good work.