UPI changed payments. DigiLocker could change document verification

India’s Digital Public Infrastructure (DPI) has emerged as one of the country’s greatest governance achievements. Over the last decade, India has demonstrated how technology can simplify citizen services, reduce costs, improve transparency, and enhance economic efficiency. Aadhaar transformed identity verification, United Payments Interface (UPI) revolutionized digital payments, and FASTag modernized toll collection across the country’s highways.

The scale of adoption by the users themselves demonstrates the success of these initiatives. UPI today processes more than 22 billion transactions every month with monthly transaction values exceeding ₹29 lakh crore. This places UPI among the largest real-time payment systems globally. Another powerful example of the appropriate use of technology is FASTag. FASTag has crossed 12 crore issuances and handles hundreds of millions of toll transactions every month, reducing congestion, fuel wastage, and administrative costs. Why did these platforms succeed? They did so because they offered a trusted, interoperable, and user-friendly digital alternative to the cumbersome physical processes in place at the time.

Source: ET-Insights